1. Agreement to Terms

Welcome to paradisechicken.ca. These Terms and Conditions (“Terms”) govern your use of our website, ordering services, and interactions with our restaurants. By placing an order, creating an account, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

paradisechicken.ca operates under Canadian law, specifically the province of Ontario. These Terms constitute a legally binding agreement between you and Paradise Chicken.

2. Definitions

3. Our Services

3.1 What We Offer

paradisechicken.ca provides:

• Online ordering for pickup and delivery
• Dine-in service at our restaurant locations
• Catering services for events and gatherings
• Loyalty rewards program
• Gift cards and promotional offers

3.2 Menu and Pricing

Menu items and prices displayed on paradisechicken.ca are subject to change without notice. While we strive to maintain accurate pricing, errors may occasionally occur. If we discover a pricing error, we will contact you before processing your order.

Prices include applicable taxes unless otherwise stated. Delivery fees, service charges, and tips are additional and will be clearly displayed before order confirmation.

4. Ordering Process

4.1 Placing Orders

When you place an order through paradisechicken.ca:

1. Select your items and customize as needed
2. Choose pickup or delivery and select a time
3. Review your order and provide contact information
4. Complete payment to confirm your order
5. Receive confirmation via email and/or SMS

4.2 Order Acceptance

Your order is not confirmed until you receive our order confirmation. We reserve the right to refuse or cancel orders for any reason, including but not limited to: item unavailability, pricing errors, suspected fraud, delivery zone restrictions, or restaurant capacity limitations.

4.3 Order Modifications and Cancellations

You may modify or cancel your order within 5 minutes of placing it by contacting us immediately. Once food preparation begins, modifications and cancellations may not be possible. Please contact your local Paradise Chicken location directly for urgent changes.

5. Delivery Terms

5.1 Delivery Zones and Fees

Delivery is available within designated zones from each Paradise Chicken location. Delivery fees vary by distance and are displayed during checkout. Minimum order amounts may apply for delivery orders.

5.2 Delivery Times

Estimated delivery times are provided for guidance only. Actual delivery times may vary due to order volume, weather conditions, traffic, or other factors beyond our control. We are not responsible for delays caused by circumstances outside our reasonable control.

5.3 Delivery Acceptance

Someone must be present at the delivery address to receive the order. If no one is available, we may leave the order in a safe location (contactless delivery) or attempt to contact you. paradisechicken.ca is not responsible for orders left unattended at your request.

6. Payment Terms

6.1 Accepted Payment Methods

6.2 Payment Security

All online payments are processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers on our servers.

7. Refunds and Complaints

7.1 Quality Guarantee

At paradisechicken.ca, we stand behind the quality of our food. If you are not satisfied with your order, please contact us within 24 hours and we will make it right.

7.2 Refund Policy

Refunds may be issued in the following situations:

• Missing or incorrect items
• Food quality issues
• Orders not delivered within a reasonable time
• Order cancelled before preparation

Refunds will be processed to the original payment method within 5-10 business days.

8. Food Allergies and Dietary Information

IMPORTANT: paradisechicken.ca prepares food in kitchens that handle common allergens including but not limited to: peanuts, tree nuts, wheat, gluten, soy, milk, eggs, fish, and shellfish. Cross-contamination is possible despite our best efforts.

If you have a food allergy or dietary restriction, please clearly indicate this when ordering and contact the restaurant directly to discuss your needs. We cannot guarantee that any menu item is completely free of allergens.

8.1 Nutritional Information

Nutritional information provided on paradisechicken.ca is approximate and may vary based on portion sizes, preparation methods, and ingredient variations. This information is provided for general guidance only.

9. Loyalty Program

The Paradise Chicken Rewards program allows members to earn points on qualifying purchases and redeem them for rewards. Full program terms are available at paradisechicken.ca/rewards. Key terms include:

• Points are non-transferable and have no cash value
• Points expire 12 months after earning
• We reserve the right to modify or terminate the program with notice
• Fraudulent activity may result in account termination

10. Intellectual Property

All content on paradisechicken.ca, including logos, images, menu descriptions, and website design, is owned by Paradise Chicken and protected by Canadian intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

11. Limitation of Liability

To the fullest extent permitted by Canadian law:

• paradisechicken.ca is not liable for indirect, incidental, or consequential damages
• Our liability is limited to the value of your order
• We are not responsible for delays or issues caused by third-party delivery services
• We are not liable for issues arising from customer-provided information errors

12. Governing Law

These Terms are governed by the laws of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.

13. Changes to Terms

paradisechicken.ca may update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the new Terms.

14. Contact Us

For questions about these Terms:

Paradise Chicken

Email: [email protected]

Phone: 1-800-PARADISE

Website: paradisechicken.ca/contact