Privacy Policy
1. Introduction
This Privacy Policy explains how paradisechicken.ca (“we,” “our,” or “us”) collects, uses, stores, and protects personal information when you visit our website, place orders, or interact with our services. We are committed to safeguarding your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws (including Quebec’s Law 25, Alberta’s PIPA, and British Columbia’s PIPA), and Canada’s Anti-Spam Legislation (CASL).
By using paradisechicken.ca or placing an order with us, you acknowledge that you have read and understood the practices described in this Privacy Policy. We encourage you to review this policy periodically as we may update it from time to time.
1.1 About paradisechicken.ca
paradisechicken.ca is a Canadian restaurant specializing in delicious, high-quality chicken dishes. We offer dine-in, takeout, delivery, and online ordering services to customers across our locations. Our website allows you to browse our menu, place orders, find our locations, and learn about our promotions and offerings.
1.2 Privacy Contact
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at: [email protected]. We aim to respond to all privacy inquiries within 30 days as required by PIPEDA.
1.3 Scope
This Privacy Policy applies to all personal information collected through paradisechicken.ca, our mobile ordering platforms, in-restaurant services, loyalty programs, and any related services. It covers all customers, website visitors, loyalty program members, and individuals who interact with our business.
2. Information We Collect
paradisechicken.ca collects various categories of personal information depending on how you interact with us. We follow data minimization principles, gathering only what is necessary to serve you better.
2.1 Information You Provide
The following table outlines the types of information you may voluntarily provide to paradisechicken.ca:
| Category | Examples | Purpose |
|---|---|---|
| Order Information | Name, phone number, email, delivery address | Processing and delivering your orders |
| Payment Details | Credit/debit card info (processed securely by payment providers) | Secure payment processing |
| Account Data | Username, password, order history, saved addresses | Account management, faster checkout |
| Loyalty Program | Points balance, reward preferences, birthday (optional) | Rewards tracking, special offers |
| Dietary Information | Allergies, dietary restrictions (voluntarily provided) | Food safety, customizing your order |
| Feedback | Reviews, complaints, suggestions, survey responses | Improving our food and service |
2.2 Automatically Collected Information
When you visit paradisechicken.ca, we automatically collect certain technical information:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Data | IP address, browser type, device model, operating system | Website optimization, security |
| Usage Data | Pages visited, menu items viewed, time on site | Improving user experience, menu optimization |
| Location Data | General location (city/province level), with consent for precise location | Finding nearest location, delivery zone verification |
| Cookie Data | Session IDs, cart contents, preferences | Shopping cart functionality, remembering preferences |
3. Legal Basis for Processing
Under PIPEDA, paradisechicken.ca processes your personal information based on:
- Consent: We obtain your consent before collecting personal information, except where permitted by law. Placing an order constitutes implied consent for order processing.
- Contractual Necessity: We process information necessary to fulfill your orders and provide our services.
- Legitimate Interests: We may process data for fraud prevention, security, and service improvement.
- Legal Obligations: We may be required to retain or disclose information to comply with food safety regulations, tax laws, or legal processes.
4. How We Use Your Information
paradisechicken.ca uses your personal information for:
- Order Fulfillment: Processing, preparing, and delivering your orders accurately and on time.
- Customer Service: Responding to inquiries, resolving issues, and providing support.
- Account Management: Maintaining your account, order history, and saved preferences.
- Loyalty Program: Tracking points, issuing rewards, and providing member benefits.
- Marketing: Sending promotional offers, new menu announcements, and special deals (with your consent).
- Food Safety: Managing allergy information and dietary requirements to keep you safe.
- Improvement: Analyzing trends to improve our menu, service, and overall experience.
- Security: Protecting against fraud, unauthorized access, and other security threats.
5. Data Retention
paradisechicken.ca retains your personal information only as long as necessary:
| Information Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Order History | 7 years for tax and accounting purposes |
| Loyalty Program Data | Duration of membership + 1 year |
| Marketing Preferences | Until consent withdrawn + 30 days |
| Website Analytics | 26 months |
| Customer Complaints | 3 years after resolution |
| Financial Records | 7 years per CRA requirements |
6. Your Privacy Rights
Under PIPEDA and provincial privacy laws, you have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Withdrawal: Withdraw consent for marketing communications at any time.
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
6.1 Provincial Privacy Commissioners
| Province | Privacy Authority |
|---|---|
| Quebec | Commission d’acces a l’information du Quebec |
| Alberta | Office of the Information and Privacy Commissioner of Alberta |
| British Columbia | Office of the Information and Privacy Commissioner for BC |
| Ontario | Information and Privacy Commissioner of Ontario |
7. Cookies and Tracking
paradisechicken.ca uses cookies and similar technologies:
| Cookie Type | Purpose | Consent |
|---|---|---|
| Essential | Shopping cart, login sessions, order processing | Not required |
| Functional | Remembering your preferences, saved orders, location | Implied |
| Analytics | Understanding how customers use our website | Yes |
| Marketing | Personalized ads, promotional campaigns | Yes (Express) |
8. Information Sharing
paradisechicken.ca shares your information only when necessary:
- Delivery Partners: We share delivery address and contact info with delivery drivers and third-party delivery services to complete your order.
- Payment Processors: Payment information is securely processed by PCI-compliant payment providers. We do not store full credit card numbers.
- Service Providers: We work with hosting, email, and analytics providers who are contractually bound to protect your data.
- Legal Requirements: We may disclose information when required by law, food safety authorities, or to protect our rights.
9. Data Security
paradisechicken.ca implements robust security measures:
- SSL/TLS encryption for all website transactions
- PCI-DSS compliant payment processing
- Secure, encrypted storage of customer data
- Regular security assessments and updates
- Employee training on data protection
- Incident response procedures for potential breaches
10. Contact Us
For privacy questions or to exercise your rights, contact us:
paradisechicken.ca
Email: [email protected]
Phone: 1-800-PARADISE
We will respond within 30 days as required by PIPEDA.